ConversationPro is being introduced by VoiceGate, one of the Premier Sponsors of the Microsoft  Dynamics CRM Launch in North America, with its next event being held February 13, 2008, in Montreal, Quebec, Canada.

The world’s fastest growing Customer Relationship Management (CRM) software offering just got better with VoiceGate’s Conversation Pro speaking English and French.

ConversationPro is a “switch agnostic” telephony server providing the following advanced feature set for Microsoft Dynamics CRM:

• Microsoft’s Dynamic CRM  Screen / Application Launch
  Automatically populate and launch the CRM console with caller contact information.

• Call Recording Store and Forward
  Record conversations, retrieve and disseminate by e-mail.

• Live Call Monitoring (Networked)
  Listen to agent or employee conversations live through your desktop speakers.

• Live Coaching
  Improve closing ratios using Live Call Monitoring and Instant Messaging.

• Off Premise Live Monitoring
  Monitor agent’s conversations from any phone or cell phone, anywhere in the world.

• Advanced Call Reporting
  Retrieve detailed reports on time spent on calls, who called and when they called.

• Remote Screen Launch
  Remotely, from anywhere in the world, automatically populate Microsoft’s Dynamics CRM console.  

“VoiceGate has been selling and supporting our products to the Canadian Federal Government and into French Canada for over 20 years, releasing a French version of ConversationPro,  embedded into Microsoft’s Dynamics CRM, just completes the offering for Canada – other languages, for other parts of the world are coming” -says Perryman – President of the VoiceGate Division.

VoiceGate’s ConversationPro is becomming an invaluable plug in module to Microsoft’s Dynamics CRM, providing advanced, multi-lingual telephony enabling technology, to an already robust customer relationship management tool.

About VoiceGate
Since 1980 VoiceGate has been an innovative leader and pioneer in the voice processing, call logging, and instant wireless messaging industry.  Working with its partners to deliver “best in class” communications solutions, its product offerings cover virtually all messaging and call processing applications.  From integrated instant wireless messaging, to call accounting, emergency notification / business continuity management, telephone dialing engines and voice logging/recording applications. VoiceGate delivers the best price performance computer telephony solutions available in the international marketplace.
www.voicegate.com

For more information contact:
VoiceGate
416-747-1833 / 1-800-668-2387 or sales@voicegate.com,

www.conversationpro.com

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